Refund policy

Refund Policy

We believe every woman is unique, and because of this, our products may interact differently based on individual factors such as diet, activity level, fiber intake, and length of use. While many women notice positive changes in a short time, our products are designed for consistent, long-term use to support overall well-being. Specific results cannot be guaranteed for everyone.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on the first order of any individual product or bundle. The 30-day period begins on the date your order is delivered.

If you feel our product isn’t the right fit for you, simply contact us at support@evene.co within 30 days of delivery to request a refund. If eligible, we will issue a refund to your original payment method.

Refunds cover the product price only and exclude shipping and handling fees, taxes, and any customs or import charges.

No Physical Returns Required

Because our products are consumable and cannot be reused once they leave our facility, we do not accept or require physical returns. This helps reduce waste while maintaining strict quality and safety standards.

Feedback (Optional)

In some cases, our Customer Care team may ask for feedback to help us improve future products and services. Providing feedback is optional and will not affect your refund eligibility.

Refund Processing

Once your refund request is approved, refunds are issued to the original payment method within 10 business days. Please allow additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@evene.co

Eligibility & Geographic Coverage

This money-back guarantee applies to:

• Orders shipped within the United States and Canada

• Products purchased directly from authorized ēvene sales channels

• Products that have not been intentionally misused or damaged

The guarantee does not cover delivery issues; however, damaged or incorrect orders will be replaced when applicable.